

Townsville Aboriginal & Torres Strait Islander
Corporation for Women Commonwealth Home Support Program

Many Rivers to Cross...
Home Maintenance Definition: Assistance with maintenance and minor repairs to person’s
home, garden or yard to keep their home in a safe and habitable condition.
Fees apply as of 1st of July 2010.
DO's
Support Service's Staff:
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WILL mow/whipper snip yard (refer Conditions below)
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WILL rake areas to define clear pathway e.g. front gate to stairs, rear stairs to clothes line;
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WILL hedge shrubs; (OH&S rules apply)
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WILL lop branches; (OH&S rules apply)
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WILL change light bulbs; tap washers
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WILL remove garden refuse (only leaves, branches) to the dump; (conditions and fees apply)
Conditions of Lawn Mowing Service:
1. Consumer/s responsibility is to ensure that able bodied family members/friends residing within the household must assist with the upkeep of the yard maintenance by assisting staff/s. Failure to do so will result in cancellation of maintenance service.
2. Consumer/s who own mowing equipment (e.g. mower, whipper snipper) must offer the use of to the yard
maintenance officer for service to be undertaken;
3. Home Maintenance (HM) officer will attempt to mow yard approximately every third week, dependant upon weather conditions;
4. Thick long grass, 30cm and over in height client/carer will need to seek the services of professional
mowing service;
5. Consumer/s must ensure yards are watered to decrease hazardous dust pollution; it is the discretion of
the maintenance officer whether your yard is mowed if pollution is considered a health risk;
6. During wet weather conditions, the maintenance officer will not mow yards;
(NB: the catcher (on mower) will not be used if grass is wet or thick/heavy from rain);
7. Consumer/s must leash pets whilst service is being undertaken;
8. Ensure that your yard is free of litter prior to service being undertaken.
Every effort is made to ensure that the service is provided in a timely manner. However, due to unforeseen circumstances (in particular during the cyclone/monsoon season, equipment breakdown, Sorry Business) there maybe service delays. Therefore we ask client/carers to be patient.
DONT's
Support Service's Staff:
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WILL NOT perform duties if worker/s is at risk of any abuse, harm or injury from client or carer.
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WILL NOT mow if able bodied persons residing within household fail to assist with yard maintenance;
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WILL NOT mow grass if in excess of 30cm in height;
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WILL NOT mow if dust pollution is hazardous;
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WILL NOT mow until yard is free of standing water;
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WILL NOT mow in wet weather, electrical and cyclonic conditions;
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WILL NOT use mower catcher if grass is wet/heavy with moisture;
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WILL NOT jeopardize the health and safety of staffs, the client/carer and or neighbors whilst performing duties;
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WILL NOT lop branches of tall trees (height assessment will be determined by HM Officer);
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WILL NOT lift heavy objects in yard;
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WILL NOT mow if there is too much litter, toys, bikes, animal faeces, green waste, etc littering the yard;
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WILL NOT undertake maintenance if equipment is at risk of being damaged;
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WILL NOT loan yard maintenance equipment to client/carers;
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WILL NOT undertake removal of furniture or other heavy items;
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WILL cancel service if fees are not paid.
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WILL NOT work outside of allocated timeframe; (Refer care plan)
Do's and Don'ts of Home Maintenance
